Questions
Answers
A PRODUCT IS OUT OF STOCK, WHEN WILL IT BE DUE IN?
A due-in is provided for all products which are out of date, this is the date
we expect it back in our warehouse ready for orders. As this is an estimated date
we cannot guarantee the product will be back in our warehouse at this given time,
however it will never be no more than a few days later if it is delayed.
CAN I RESERVE AN ITEM WHICH IS OUT OF STOCK?
Most of our out-of-stock items have a Pre-Order facility, this means you place
an order and pay for the item now and we will despatch it once it comes back into
stock. You will receive the item within 3 days after it comes into stock and any
items that are in stock which are placed in the same order will be despatched immediately.
I DO NOT HAVE A CREDIT CARD, HOW ELSE CAN I PAY?
We also accept cheques (made payable to Barmans Ltd), postal orders and cash
sent by recorded delivery. Before sending the payment please add all the items you
want to order into your basket, select your delivery zone and note the total of
the order, this has to match the total payment you send to us. Include a covering
letter with your name, address, telephone number(s), email address and the items
you wish to order. Send to our address (details here)
and we shall process the order as soon as we receive it. Please note cheque orders
take up to 7 days to clear and process. We can also accept Bank Transfers, please
ring us (08707 602182).
CAN I COME INTO YOUR WAREHOUSE TO VIEW AND BUY PRODUCTS?
Most of our products are readily available in our warehouse so viewing and buying
them in person should be no problem. You must call us on 08707 602182 at least 48
hours prior to your arrival to book-in and ensure we have the products you want
to view ready in our warehouse.
CAN YOU SHIP ELSEWHERE OTHER THAN LISTED ON YOUR DELIVERY REGIONS
LIST?
Unfortunately we can only deliver to the countries listed on our
delivery services section. We cannot ship elsewhere
as any other countries are not listed on our accounts with Parcel Force or Royal
Mail. The only option available is a courier is arranged by yourself to pick up
the order from us and deliver, please contact us if
you wish to do this.
I HAVE RECEIVED MY ORDER BUT SOME ITEMS HAVE EITHER BEEN INCORRECTLY
SENT, MISSING OR ARE DAMAGED. WHAT SHALL I DO?
Please contact us stating your name, order number
and explaining the situation. Do not immediately send any items back to us, we must
be notified of the situation so we can discuss with you the best course of action.
We shall then reply explaining what you need to do and how we shall rectify the
problem. If any problems occur we do endeavour to rectify them ASAP.
DO YOU SEND ANY CONFIRMATION EMAILS?
You will receive two emails, one immediately after you place your order and one
when the goods are dispatched. You must give a valid email to receive these notifications.
I HAVE NOT RECEIVED AN EMAIL CONFIRMING MY ORDER. HAS THERE
BEEN A PROBLEM?
Please contact us stating your name and address.
We can then confirm your order and possible reasons why you did not receive the
email. In some cases you may have entered your email address incorrectly so the
email never reached you. In other cases the email sent may have been delayed and
will reach you soon, or possibly the order was never completed with us. In either
circumstance we shall email you confirming the situation.
I HAVE STILL NOT RECEIVED MY ORDER AFTER A CONSIDERABLE TIME
WAITING. WHERE IS IT?
Please contact us stating your name and order number.
We will then investigate why your order has not reached you. In most cases we are
able to rectify the situation and ensure your order reaches you within 48 hours.
I WISH TO PLACE AN ORDER FOR A LARGE QUANTITY OF ITEMS, CAN
I GET A DISCOUNT?
For orders of a high quantity we can indeed offer a discount. Please email
a.steel@barmans.ltd.uk stating the products
you want to order, the quantities of each and the location where you require the
order to be delivered. We shall then reply with an accurate quote and lead time
for delivery.
I CANNOT LOG INTO MY ACCOUNT. WHAT IS THE PROBLEM?
Please contact us stating your name, address and
email address used in your account. The problem often lies with your email address
or password, they have been typed incorrectly when you registered with us. We can
correct the mistakes where necessary for you so you can log in as usual.
WHAT CURRENCIES DO YOU ACCEPT?
For credit card orders we accept British Pounds Sterling (£), US Dollars ($)
and Euro's (€). To view prices on our website in these currencies simply click the
appropriate 'flag' at the top right of the web page, underneath the checkout basket
area.
DO YOU HAVE A SHOP I CAN VISIT?
We do not have a shop but we do have a showroom where you can come and view selected
items.
If you wish to visit the showroom, please call 0870 428 0958 to make an appointment
DO YOU HAVE A CATALOGUE?
Unfortunately, due to the fact that we add new products to the site everyday,
we do not produce a catalogue. All the products we sell are listed on the website
and you can print off catalogue-style pages of them
here.
I HAVE SENT YOU AN EMAIL, BUT HAVE NOT HAD
A RESPONSE
We respond to emails during office open hours (Mon - Thurs 9am - 5pm & Fri 9am
- 4pm) This also applies to telephone calls. We endeavour to answer all emails within
24 hours, if you have not received a reply within this time then please telephone
0870 428 0958 as its possible the person you have emailed is away.
HOW DO I RETURN AN ITEM?
Please look here for details of our
returns policy and procedures.
CAN I COLLECT MY ORDER FROM YOUR WAREHOUSE?
Yes, if you call us on 0870 428 0958 we can take the order and payment over the
phone and have it ready for collection later that day.
Details of where to collect items
from are here.
I WILL NOT BE HOME WHEN MY ITEM IS DELIVERED,
WHAT DO I DO?
If there will be no one at home for delivery please leave a note on the front
door advising the courier to leave the parcel with a neighbour or elsewhere around
the property (porch or garden etc).
HOW DO I CANCEL OR CHANGE MY ORDER?
Providing the order is not awaiting despatch or has been despatched already then
it can be cancelled by calling us on 0870 428 0958. We cannot make any changes to
orders that have already been placed but can add items to a new separate order which
will be collated with the original order.
WHEN WILL PAYMENT BE TAKEN FROM MY ACCOUNT?
Payment is taken as soon as the order has been placed. This applies for all orders,
including pre-orders and special-order items from supplier's.
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